Authentic Brands Guaranteed
Every designer fragrance featured at Fragrancefair.com is guaranteed 100% original—absolutely no knock-offs or imitations. Our brands are genuine and so are our savings.
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A Sign in for Existing and New Customers
If you are a returning customer to Fragrancefair.com, type in your user name and password. Then, click “sign in”.
If you are new to the Fragrancefair.com site, please take a moment to create a user name and password. Then, click “register”. By registering, you gain access to your account information, order status, order tracking, shipping information and order history.
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Returning Customer
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New Customer
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To Order / Payment Options
Simply select designer fragrances from our online store and click to add them to your shopping bag. You may revise the contents and quantities of your shopping bag until you submit the order.
Fragrance Fair accepts Visa, MasterCard and Discover Card. Sales tax is charged on all orders shipping within the states of Illinois and New York.
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Security
Fragrance Fair ensures the safety of its customers’ information. SSL (Secure Socket Layer) fully encrypts and protects all personal customer data including name, address and credit card number so that it cannot be accessed by anyone over the internet.
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Shipping Information
All designer fragrance orders will be shipped via UPS, FedEx or other economical shipping service available. Depending on your U.S. location, expect your order to arrive 7-10 business days after your order is placed.
Orders will be accepted from any U.S. location. Shipping charges will vary depending on size and shipping weight of your order. All orders will be shipped standard ground service unless otherwise designated.
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Product Return Policy
Prior to returning a designer fragrance or product purchased from Fragrance Fair, you must obtain a return merchandise authorization (RMA) from our Customer Service department. Send an email to info@fragrancefair.com or call 888-344-FAIR (3247), Monday-Friday from 9 a.m. to 5 p.m. Central Standard Time. Upon approval of your return, Fragrance Fair will issue a shipping label and RMA number.
Products must be unopened and returned in their original packaging and in original condition within 30 days of receipt. The packing slip must also be included. You will receive a full refund less the original shipping charges. Your cost to ship back the products will not be refunded.
To process the return, we will need:
- your name
- your address
- daytime telephone number
- email address
- reason for the product return
An RMA package, including tracking information, that has not been delivered to Fragrance Fair is the shipper’s responsibility. Please allow 10 business days after delivery for processing your return.
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Cancel an Order
Unfortunately, once your order has been submitted online, we are unable to modify or cancel your order. Feel free to email us at info@fragrancefair.com or call us at 888-344-FAIR (3247) , Monday-Friday from 9 a.m. to 5 p.m. Central Standard Time.
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